Cancellation Policy

1. Reducing the time booked within 4 weeks of the party/event will be liable to pay 50% of the time cancelled i.e. If booked for 3 hours, but you request to reduce this to 2 hours within 4 weeks of the event, client will be required to pay for the full 2 hours and 50% of the cancelled hour. 

2. If the customer finds the date or time they have booked needs to be changed after the booking form has been completed, meaning our contract has been formed, then as long as Arty Expressions availability allows for this, these changes can be made. We would ask that as much notice as possible is given. However; if Arty Expressions is fully booked on all alternative dates/times requested then this would fall into the complete cancellation terms below. 

3. Complete cancellation within 4 weeks of the event, the customer will be liable to pay 50% of the total fee. 

4. Complete Cancellation within two weeks of the event will be liable to pay 100% of the fee. 

5. Should the event need to be cancelled or postponed due to circumstances that fall under Force Majeure (ie. global pandemic), this will effectively break the contract. In the first instance, the customer will be offered a credit note to enable them to carry the non refundable booking fee forward to a time when the event can be rescheduled. If it becomes evident that rescheduling is not an option, then the customer will be entitled to request a partial refund of their “non refundable booking fee”. The refund will be issued minus a £30 administration fee for work already carried out which includes; booking inquiry, administrative communications, invoicing etc.your description here